Effective Date: [Insert Date]

At DigiPro Digital Marketing Agency, we strive to provide the highest quality services to our clients. Because we offer digital services (such as consulting, design work, online courses, etc.), we don’t typically offer refunds or returns. However, we value customer satisfaction and will review each situation on a case-by-case basis.

1. Service Completion & Satisfaction
   Once a service is completed, we consider the project to be final. We encourage you to communicate with us during the process to ensure that the service meets your expectations. Any dissatisfaction must be raised before the final delivery or within 30 days of delivery.
2. Cancellations
   You may cancel your service at any time before the service has been delivered. If you cancel before the work begins, we will provide a full refund (if applicable) or credit toward another service. Once the work has started or the service is in progress, cancellations may be subject to a partial refund or credit.
3. Refund Eligibility
   Refunds may be issued under the following circumstances:

• If we fail to provide the service as outlined in our agreement.
• If there is a significant delay in service delivery, beyond the mutually agreed-upon time frame.
• If the service delivered is not as described, and efforts to resolve the issue are unsuccessful.

Refunds are not granted if:

• The service has already been completed or partially completed as per the agreed-upon terms.
• The dissatisfaction stems from personal preference or subjective opinion after the service has been delivered.
• You change your mind about the service or decide it no longer meets your needs after it has been provided.

4. How to Request a Refund
   To request a refund, please contact us at section “Contact us” with the following details:

• Your name
• Service purchased
• Date of service
• Reason for the request

We will respond to your request within 30 business days to review your case.

5. Dispute Resolution
   If there is a dispute regarding the services provided, we will attempt to resolve the issue amicably. If resolution is not reached, disputes may be handled through arbitration or mediation.
6. Modifications to the Return & Refund Policy
   We reserve the right to modify or update this Return & Refund Policy at any time. Changes will be posted on this page with an updated effective date.

Contact Us
For any questions or concerns regarding our Return & Refund Policy, please contact us at:
DigiPro Digital Marketing Agency

1st Floor, Mall of Shahdara, Kot Shahab-ud-Din, Main GT Road, Shahdara, Lahore.

Lahore, Punjab 54950

Pakistan

Phone: 0300-8537035

contact@digiproagency.com